Effective Date: September 4, 2024

Last Updated: September 4, 2024

At The Karen Mall, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data. By using our website (https://thekarenmall.com), you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you visit The Karen Mall, make a purchase, or interact with our site, we may collect the following personal information:

  • Name: First and last name.
  • Contact Information: Email address, phone number, and mailing address.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Account Information: Username, password, and other credentials for account access.
  • Purchase History: Records of your purchases and related preferences.
  • Communication: Information from customer service interactions, emails, and other communications.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

  • Browsing Data: IP address, browser type, operating system, and pages visited.
  • Cookies and Tracking: Information from cookies, web beacons, and similar technologies used to enhance your shopping experience.
  • Analytics Data: Data from third-party analytics services to understand site usage and improve functionality.

2. How We Use Your Information

2.1 To Process Orders

  • To process and fulfill your orders, including shipping, handling payments, and providing customer support.
  • To communicate with you regarding your orders, inquiries, or requests.

2.2 To Improve Our Services

  • To personalize your shopping experience by suggesting products and services that match your interests.
  • To analyze website performance, user behavior, and trends to improve our offerings.

2.3 Marketing and Promotions

  • To send you marketing communications, promotional offers, and newsletters if you have opted in to receive them. You can unsubscribe at any time.
  • To display targeted advertisements based on your browsing behavior and preferences.

2.4 Legal Compliance

  • To comply with legal obligations, such as tax regulations and reporting requirements.
  • To protect our rights, property, and safety, as well as the rights, property, and safety of our customers and others.

3. How We Protect Your Information

3.1 Security Measures

We implement a variety of security measures to protect your personal information:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information transmitted online.
  • Access Control: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
  • Data Storage: We store your information on secure servers protected by firewalls and other advanced security measures.

3.2 Third-Party Security

While we take precautions to safeguard your data, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your personal information to the best of our ability.

4. Sharing Your Information

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and other business activities. These providers are contractually obligated to keep your information confidential and use it only for the services they provide.

4.2 Legal Requirements

We may disclose your personal information if required by law, such as in response to a court order, subpoena, or other legal process.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and correct your personal information at any time by logging into your account or contacting us directly.

5.2 Data Deletion

You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.3 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive or by updating your preferences in your account settings.

5.4 Cookie Preferences

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

6. Children’s Privacy

The Karen Mall does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

The Karen Mall
Email: info@thekarenmall.com
Phone: 0712345678
Address: Nairobi

Thank you for choosing The Karen Mall. We value your trust and are committed to protecting your privacy.